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MULTINACIONAL JAPONESA TRANSFORMACION VIDRIO PARA EL AUTOMOVIL, 500 EMPLEADOS |
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he NSG Group is one of the world's largest manufacturers of glass and glazing products for architectural, automotive and established creative technology to support NSG group's future growth. With around 27,000 permanent employees, we have principal operations around the world and sales in over 100 countries. Job Purpose A vacancy has arisen within IS Group Services for a IS Service Centre Analyst (2nd line support), reporting to the Regional Team Leader. The IS Service Centre service delivery team is responsible for resolving tickets via telephone calls, remote access, email and visits. In this position, the employee will be responsible for: Adhere to our H&S policies and follow the Key Safety Behaviours. Achieve service level targets and Key Performance Indicators. Record problems in the online call logging system, along with troubleshooting, prioritisation, resolution and/or assignment of problems, progress chasing, maintaining incident records. Maintain a professional service whilst dealing with all levels of staff and management in he NSG Group is one of the world's largest manufacturers of glass and glazing products for architectural, automotive and established creative technology to support NSG group's future growth. With around 27,000 permanent employees, we have principal operations around the world and sales in over 100 countries. Job Purpose: A vacancy has arisen within IS Group Services for a IS Service Centre Analyst (2nd line support), reporting to the Regional Team Leader. The IS Service Centre service delivery team is responsible for resolving tickets via telephone calls, remote access, email and visits. In this position, the employee will be responsible for:Adhere to our H&S policies and follow the Key Safety Behaviours. Achieve service level targets and Key Performance Indicators. Record problems in the online call logging system, along with troubleshooting, prioritisation, resolution and/or assignment of problems, progress chasing, maintaining incident records Maintain a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment. Liaise with Third Parties and ensure they are following standard processes. Ensure Standard Operating Procedures (SOP's) are created and knowledge is shared. Provide remote and onsite 2nd line support for Client PCs, Printers, Telephony, Servers and Network equipment. Assist in the PC Refreshment process (D2D), including the physical requirements of boxing and un-boxing equipment to ensure refresh targets are met and returns are managed appropriately. Carry out site visits where necessary. |
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University degree in related field. At least 3/5 years of experience as a IS Analyst/Is Local Support- Excellent troubleshooting and problem-solving skills in Microsoft Operating Systems (both client and server) and Office products, as well as excellent customer service skills. Network troubleshooting and server experience would also be advantageous, as would general hardware knowledge.- An understanding of key IS areas including Active Directory, Exchange, Networking, Client Refresh, TCP/IP, SQL, Backup, or project work would be preferable but not essential.- English/Spanish fluent reading, writing, conversation is mandatory. Ticket system knowledge- Good team worker, willing to work closely with a global IS community and open to share the information and ideas with the partners/colleagues- Excellent interpersonal and project management skills and high professional standards for customer service and work quality- Ability to work independently, take initiatives and follow-up on assigned projects |
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Contrato laboral indefinido |
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Sí |
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Necesaria |
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1-12 |
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Partido |
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Completa |
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A convenir |
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The opportunity to grow in an international and dynamic environment. - Competitive salary + variable compensation- Flexible working hours, remote working- Life insurance provided by company- Optional medical insurance managed by company- Meal benefits (canteen) |
