Abstract
There is mounting interest in both theory and practice regarding the relationship between
Human Resource Management (HRM) and Total Quality Management (TQM), as well as the
relationship between HRM and TQM and organisational performance. This paper focuses
on the empirical explanation of the role of commitment as a form of mediation between the
HRM or TQM practices and company competitiveness (competitive advantage and customer
satisfaction). Light is also shed on the interrelationship between HRM and TQM practices
testing the scope of influence of each HRM practice on TQM implementation, including
the effect of HRM on individual TQM practices.
