CBR Model for the Intelligent Management of Customer Support Centers

Heras Barberá Stella María, García-Pardo Giménez de los Galanes Juan Ángel, Ramos-Garijo Font de Mora Rafael, Palomares Chust Alberto Adrián, Julian Inglada Vicente Javier, Rebollo Pedruelo Miguel, Botti Navarro Vicente Juan

2006

Lecture Notes in Computer Science