Multi-domain case-based module for customer support

Heras Barberá Stella María, García-Pardo Giménez de los Galanes Juan Ángel, Ramos-Garijo Font de Mora Rafael, Palomares Chust Alberto Adrián, Botti Navarro Vicente Juan, Rebollo Pedruelo Miguel, Julian Inglada Vicente Javier

2009

Expert Systems with Applications