Consultas e incidencias en servicios informáticos (alumnos)

Encuestas PEGASUS 2021

Descriptor 37

  Versión imprimible del informe de descriptor
2021
Media

7.92

0.20
2021
% Satisfacción

97.16 %

-0.50
Media y % Satisfacción
Media Descriptor vs UPV
Satisfacción Descriptor vs UPV
Atributos
Atributo Media Percentil % Satisfacción % Insatisfacción
Overall satisfaction 7.92 28 97.16 % 2.84 %
Information received 7.81 34 95.13 % 4.87 %
Simplicity mechanisms 7.70 33 94.76 % 5.24 %
Adequacy of deadlines 8.04 54 95.81 % 4.19 %
Treatment received 8.29 24 96.40 % 3.60 %
Professionalism 8.26 23 96.05 % 3.95 %
Media
Percentil (de la media)
% Satisfacción
Satisfacción General por Colectivos
Número de respuestas

419

ALUC ALUD PAS PDI CESP EREC EDCEN EDDEP DIRINS ADMCEN RESUD TOTAL
419

419
% Uso
ALUC ALUD PAS PDI CESP EREC EDCEN EDDEP DIRINS ADMCEN RESUD
24.47 %
Media
Atributo Media Percentil ALUC ALUD PAS PDI CESP EREC EDCEN EDDEP DIRINS ADMCEN RESUD
Overall satisfaction 7.92 28 7.92
Information received 7.81 34 7.81
Simplicity mechanisms 7.70 33 7.70
Adequacy of deadlines 8.04 54 8.04
Treatment received 8.29 24 8.29
Professionalism 8.26 23 8.26
Satisfacción
Atributo % Satisfacción ALUC ALUD PAS PDI CESP EREC EDCEN EDDEP DIRINS ADMCEN RESUD
Overall satisfaction 97.16 % 97.16 %
Information received 95.13 % 95.13 %
Simplicity mechanisms 94.76 % 94.76 %
Adequacy of deadlines 95.81 % 95.81 %
Treatment received 96.40 % 96.40 %
Professionalism 96.05 % 96.05 %
Insatisfacción
Atributo % Insatisfacción ALUC ALUD PAS PDI CESP EREC EDCEN EDDEP DIRINS ADMCEN RESUD
Overall satisfaction 2.84 % 2.84 %
Information received 4.87 % 4.87 %
Simplicity mechanisms 5.24 % 5.24 %
Adequacy of deadlines 4.19 % 4.19 %
Treatment received 3.60 % 3.60 %
Professionalism 3.95 % 3.95 %